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Careers
What distinguishes a job from a career are the people, environment, and potential. Mobile Callback is a Personal Safety Service aimed at shielding those who truly need protection.
Mobile Callback offers the ultimate career to motivated, intelligent, and competent candidates who meet our standards of excellence. Discover the advantages of aligning yourself with an industry leader.
We invite you to explore our opportunities below and learn about the adventure and challenges of a career at Mobile Callback. If you have any questions regarding career opportunities please contact us at careers@mobilecallback.com.
- Call Center Supervisor
- Director of Customer Service
US-TX-Dallas-Call Center Supervisor
Summary:
Mobile Callback is currently seeking a Call Center Supervisor. The ideal candidate must have the ability to interact professionally with all levels of employees and various personalities. The candidate should be able to supervise all aspects of a Call Center. We want this individual to not only ensure quality in sales calls, but also to drive quantity.
Responsibilities:
- Supervise the Call Center Team while managing the results.
- Responsible for producing the daily, weekly, and quarterly metrics.
- Is responsible to hire, train, and motivate associates within group.
- Is proactive in providing solutions to associates to achieve required service metrics.
- Motivates, develops and promotes a quality development plan.
- Creates a positive working environment.
- Turnover to not exceed 50% during the fiscal year.
- Provide input regarding optimization of all resources.
- Acts/thinks “departmentally”, not just by assigned group.
Qualifications:
- Bachelor’s Degree preferred
- 3 to 5 years experience
- Minimum of 3 years supervising non-exempt is necessary
- Proven history to attain budgetary numbers
- Strong communication and motivational skills
- Proven history of being responsible for all personnel issues
- Strong knowledge of PC applications preferred
- Proven business writing skills
US-TX-Dallas-Director of Customer Service
Summary:
Mobile Callback is currently seeking a Director of Customer Service. The ideal candidate must have the ability to interact professionally with all levels of employees and various personalities. The candidate should be able to plan and direct all aspects of Customer Service and Sales in a Call Center environment. The candidate will oversee and ensure all levels of customer service requests are met. Additionally, the candidate will design and recommend service and cross sell programs. Lastly, the candidate must exude strong leadership in a complex environment while ensuring all standards are met.
Responsibilities:
- Responsible for leading teams with energy and inspiration. Continually analyzes all aspects of phone reports and levels of service.
- Supervises a team of 4 Team Leaders/ Managers. Reviews all data for call reports and scheduling levels.
- Must initiate and maintain a strong customer service ethic and presence.
- Plan and direct teams to cross-sell and retain business.
- Responsible for analyzing incentive programs to support the day to day operation of a 20-30 seat Call Center. Implements new strategies.
- Develop staff to ensure quality oral and written responses to customers.
Qualifications:
- Minimum 4 years of customer/sales management experience in a call center environment in the Insurance/Financial services industry experience.
- Bachelor’s degree or equivalent experience.
- Strong communication, organizational and interpersonal skills required. Ability to perform duties with minimal direction.
- Must be able to work at least three late nights and every other Saturday.
- Excellent writing skills.
- Strong presentation skills a plus.
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